Question 1

Can I get a refund on my ticket?

Accepted Answer

You are entitled to a full refund if the event is cancelled or postponed by the organizer. For other cases (changed your mind, can no longer attend), the refund policy depends on the organizer and the time remaining before the event — check the event page or contact support@polakohedonist.rs.

Question 2

What is the refund deadline?

Accepted Answer

For organizer-cancelled events, refunds are processed automatically within 5-10 business days. For voluntary refunds (where allowed by the organizer), the deadline is set per event and visible on the ticket page; outside that window only the organizer can authorize a refund.

Question 3

How is the refund delivered?

Accepted Answer

Refunds are returned to the original payment method — bank transfer to the card used (3-10 business days depending on the bank), or to the Polako Hedonist balance if you paid with balance credits.

Question 4

What happens if the event is postponed?

Accepted Answer

Your ticket is automatically valid for the new date. If you cannot attend the new date, you are entitled to a refund — submit the request through support@polakohedonist.rs with your order number.